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Vehicle Service Advisor Training

Award Winning Service Advisor Training Programs

Service Advisor Training Program

This program was designed as an in-house training aid. It is a complete training system divided into modules to help new service advisors get up and running quickly and completely, and lessons to refresh and motivate existing service advisors.

ORDERING AND PREVIEWING INSTRUCTIONS

Programs listed are now available where noted either for online download in PDF format, and on CD-ROM (mailed to you when ordered).

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Service Advisor Training Program

This program includes:

• a leader’s guide for manager to train new service advisors
• a complete workbook for students to complete
• weekly lessons for existing service advisors
• ...and more!!

Benefits of owning and using the program include the following:

• When hiring a Service Advisor who is new in the business, this individual generally gets very little, if any formalized training during the first six weeks.

• Experienced Service Advisors rarely receive continuous motivation and
training necessary to maintain peak performance.

• It becomes very difficult to pull a Service Advisor away from the service aisle for long periods to provide formalized training.

• Service Advisors are resistant to outside training because they lose money while away from the dealership.

The Service Advisor Training Program is divided into three sections:

• LEADER'S GUIDE

The Leader's Guide is utilized by the trainer/manager to provide eleven effective modules of training that can be presented in 20 to 40 minutes. It serves also as an introductory course for new Service Advisors entering an Advisor career.

The trainer can add or delete any information necessary. It is meant to be a guide, and not the only training needed to complete the orientation process.

• WORKBOOK

This WorkBook is coordinated with the Leader's Guide modules. A WorkBook master copy is provided for in-house duplication. Advisors to be trained should receive their own copies.

• LESSONS

Once the Service Advisor is in the lane, the Lessons are used to provide
continuous training and motivation without the need to attend formal meetings or seminars.

At the beginning of the day, hand out the Lesson(s) you want the Advisor to complete. Check the returned Lesson(s) and provide necessary one-on-one training.

Suggested responses are provided in the back of this section. As in the WorkBook, these Lessons are your master copy and should be duplicated for Advisor usage.

The Service Advisor Training Program will get your new advisors up and running quickly, and the lessons will keep them motivated from week to week.

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Service Advisor Training Program

Available only on CD-ROM
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eBook (PDF)
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CD-ROM Disk
$189.00